Laurelwood Cabana Club 3700 Benton St, Santa Clara CA 95051-4508 (408) 769-2333 Pool Office Since 1961

FAQ

Q: How do COVID-19 reservations work?
A: Please review our COVID-19 reservations page.

Q: When does the pool open?
A: The regular season is April 1 through October 31. We also offer the March Madness Membership for an additional charge of $100.00, giving you access from Saturday, March 6th, 2021.

Q: How much does it cost?
A: In 2021, Membership for new members is $775.00, plus an $100.00 administrative fee. The membership fee for all returning members (who paid for membership in Summer or Winter 2020) is $775.00 and the administrative fee does not apply. There are additional costs for all swim programs including lessons, swim team, etc.

Q: What are your hours?
A: We operate on a Dawn to Dusk schedule, meaning adult members or children with adult supervision have access to the pool from 6am to 9pm. There may be times during the season when the pool is closed for swim team practices or private events. Please check the calendar for hours.

Q: How big is the pool?
A: Our main pool is six lanes, 25 yds, 3ft to 4.5 ft deep. It includes steps, hand railings and a handicap lift. The wading pool is 1ft deep and includes steps and hand railings.

Q: What is the temperature of the pool?
A: The lap pool is heated to ~82° and the wading pool is ~84°.

Q: Are there lifeguards?
A: No lifeguards during family or lap swim at the current time. You are responsible for your safety and that of your children.

Q: Can I bring guests?
A: Unfortunately, not at the current time.

Q: What is the membership refund policy?*
A:

Membership Cancellation and Refund Policies

Revised January 1, 2021

Winter 2020-2021 Membership Dues Refund Policy:

• 100% refund before September 30th, 2020.
• 75% refund until October 14th, 2020.
• No refunds after October 14th, 2020.
• The administrative fee is non-refundable.
• Membership fees will not be prorated.

Summer 2021 Membership Dues Refund Policy:

• 100% refund before April 1, 2021
• 75% refund until May 1, 2021
• The administrative fee is non-refundable.
• Membership fees will not be prorated.

March Madness add on membership:

• 100% refund before March 1, 2021
• No refunds after March 1st, 2021
• The administrative fee (due if not a member in 2020) is non-refundable.
• Membership fees will not be prorated.

Returned check/ACH fee is $20.00

Summer 2020 Membership Dues Refund Policy: (April 1 - October 31, 2020)

• 100% refund before April 1, 2020
• 75% refund until June 12, 2020 and waiver of the $100 administrative fee when rejoining the club in 2021
• The administrative fee is non-refundable.
• Membership fees will not be prorated

Membership Dues Refund Policy: (Jan 2020 - April 1 2020)

• 100% refund before April 1.
• Drop out before May 1st - 75% refund.
• Drop out before June 1st - 50% refund.
• No refunds after June 1st.
• The administrative fee is non-refundable.
• Membership fees will not be prorated.

* please note that swim team has their own refund policy.

Q: What is the swim program payment and refund policy?
A:

Payment Policy

1. Payment due at time of registration by credit card (online) or by check.
2. If paying by check, print bill and submit with check within 7 days of registration or registration will be dropped.

LCC Cancelation Policy

1. Print the cancelation form and deliver it to the managers.
2. If refund is due, it will be paid via original method of payment and processed in approximately 2 weeks.
3. 100% refund for cancellation requests made up until one calendar month before the session start date
4. 75% refund for cancellation requests made up until two weeks before the session start date.
5. No refunds for cancellation requests made within two weeks before the session start date.
6. No refunds for missed sessions (due to city mandates or otherwise), or pool closures.